THE OPPORTUNITY:

The FIE Institutional Operations Program Manager supports our EMEA client service and operations efforts by independently managing time sensitive client trading requirements, identifying and delivering high impact process improvement initiatives, and supporting management in evaluating operational strategies. The role also includes supporting team members on delivering outstanding client service deliverables, ensuring regulatory adherence, as well as supporting team development and cross-team collaboration. You would be reporting to our VP of Institutional Client Service.

YOUR QUALIFICATIONS:

• University degree or equivalent combination of education/experience required
• At least 5 years of professional experience
• Excellent oral and written communication skills
• Experience working both independently and in a team-oriented, collaborative environment
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Ability to elicit cooperation from a wide variety of sources, including senior management, internal clients, and other departments.
• Highly-developed analytical ability
• Strong familiarity with change management and creative independent problem solving

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage a program to ensure the elements are completely and efficiently meeting the business requirements.
• Manage all phases of project from envisioning through deployment.
• Define program scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Proactively manage changes in program, identify dependencies and critical path, and devises contingency plans.
• Based on evaluation, make recommendations to management regarding solutions to resolve business problems within the managed program.
• Coordinate all departments related to the program which may include IT, and Finance, Third Party Vendors and Business Users.
• May work with and guide department personnel, Business Analysts and Project Managers to evaluate current business processes and requirements.
• Coach, mentor, and motivate team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Develop best practices and tools for program execution and management.
• Oversee assigned complex tasks to completion.
• Work with the Operations Team Leader to support the EMEA Operations Specialists and Analysts with capacity planning, workflow, regulatory compliance, and other day-to-day management tasks.
• Identify potential process improvements and recommends solutions to management.
• Assist in developing and implementing proposed solutions to improve the efficiency of the department.
• Complete various projects in collaboration with management and team members.
• Responsible for supporting and mentoring Specialists and Analysts on the team

Additional responsibilities may include:

• Working directly with Institutional Management, Operations, Sales and Service Professionals, the Portfolio Management Team and executive management to respond to client requirements
• Helping the Team Leader oversee the day-to-day workflow of the team and spearhead new processes to help better support our Sales and Service Professionals in providing unparalleled client service
• Improving the efficiency and long term scalability of the EMEA Operations group
• Supporting the Team Leader in reviewing/approving/guiding Specialist level work within the team

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
• Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency