Requisition ID: 387731
Position Number: 20067541
Posting End Date: September 9, 2025
City: Winnipeg
Employer: Shared Health
Site: Health Sciences Centre - 820 Sherbrook St
Department / Unit: Patrol Security Services 3
Job Stream: Non-Clinical
Union: CUPE
Anticipated Start Date: 09/18/2025

POSITION OVERVIEW

The Healthcare Institutional Safety Officers (ISO) are hospital employees and licensed security guards who are specifically trained to respond, protect and enforce requirements to achieve safe patient care and healthcare work environments, particularly those facilities which require a high frequency of response to behaviours in acute and forensic mental health units. A healthcare ISO is responsible for enforcing the provision of bylaws and enforcing the provision of additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program. Working cooperatively with healthcare professionals, law enforcement and other stakeholders, they provide a highly skilled collaborative enforcement and patient care model. The ISO is responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility. ISOs daily encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours (usually from high volume emergency departments and high acuity mental health units). Healthcare ISOs are also trained to have the Qualified Persons designation under the Mental Health Act and will be able to maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act.

EXPERIENCE

• Prior security, law enforcement, military or related experience required.
• Minimum of two (2) years’ experience as a Qualified Person in a healthcare setting required.

EDUCATION (DEGREE/DIPLOMA/CERTIFICATE)

• Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
• Completion of Grade 12 or equivalent.

QUALIFICATIONS AND SKILLS

• Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
• Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
• Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e. Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Will be required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources in order to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.
• Must successfully complete Job Suitability Assessment (psych evaluation).
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.

PHYSICAL REQUIREMENTS

• Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.
• Minimum vision and hearing requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re-testing will occur.

QUALIFICATIONS WILL INCLUDE MINIMUM PHYSICAL ABILITY, VISION STANDARD, HEARING STANDARD AND TESTING PROCESS. THESE TESTS WILL BE A PRE-REQUISITE PART OF THE ISO TRAINING PROGRAM. REGULAR TESTING THROUGHOUT EMPLOYMENT WILL ALSO BE A REQUIREMENT. THESE REQUIREMENTS WILL ALIGN WITH NATIONAL STANDARDS ALIGNED WITH MANITOBA JUSTICE AND EMPLOYER REQUIREMENTS.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the “Apply” icon below to upload their cover letter, resume and copy of licenses/certification.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process