Instore Operations Associate at Tamara

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational Skills, Detail-Oriented, Training, Auditing, Retail Operations, Merchandising, Data Reporting, Problem Solving, Customer Experience, Compliance, Collaboration, Mobile Apps, Google Sheets, POS Knowledge, Ticketing Tools

Industry

Financial Services

Description

Role overview As an In-Store Operations Junior Associate, you’ll support day-to-day offline execution across partner stores. You’ll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. What you’ll do Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes. Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day. Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login. Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities. Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low. Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks). Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution. Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins. Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials. Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed. Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results. Success metrics (examples) Tickets/visits completed vs. plan % stores passing audit/compliance thresholds Training coverage rate at assigned stores Time-to-close for simple store issues/tickets Collateral availability (% stores with full, correct setup) Report quality (on-time, complete, evidence attached) What you’ll bring Bachelor’s degree in Business, Marketing, Operations, or related field (or equivalent practical experience). 0–2 years experience; fresh graduates welcome. Strong communication in Arabic and English; confident with store staff and supervisors. Organized and detail-oriented; comfortable following checklists and SOPs. Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools. KSA driver’s license (required); willing to travel frequently within the city/region. Nice to have Experience in retail field ops, merchandising, or auditing. Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira). Basic knowledge of POS/cashier workflows.

Responsibilities

The In-Store Operations Associate will conduct store visits and audits, train cashiers, and maintain in-store materials. The role involves capturing insights to improve store compliance and enhance customer experience.