Instructional Designer [Hybrid, or Remote]

at  ScalePad

We’re Hiring!
We’re looking for brilliant thinkers to join our #Rocketeers. If you’ve ever wondered what it’s like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your mission should you choose to accept it.
At ScalePad, we’re on a mission to help MSPs transform into MVPs for their clients by equipping them with the knowledge and tools they need to succeed. As an Instructional Designer, you will play a key role in empowering MSPs by creating engaging, insightful, and practical e-learning experiences that unlock the full potential of our products. By simplifying complex ideas and designing education that drives meaningful results, you’ll help MSPs deliver unparalleled value to their clients. If you’re excited to contribute your expertise to a team dedicated to making a difference, we’d be thrilled to have you join us.

Responsibilities.

• Collaborate with product teams, SMEs, and stakeholders to identify learning needs, define objectives, and ensure educational content aligns with ScalePad’s business goals and customer needs.
• Develop e-learning courses, micro-learning modules, and assessments that reflect ScalePad’s education strategy and provide measurable value to customers.
• Create storyboards, scripts, and prototypes that simplify complex concepts into engaging and visually dynamic content.
• Utilize e-learning tools to produce high-impact course materials, integrating interactive and multimedia elements such as videos, animations, activities, and quizzes.
• Implement proven adult learning principles and instructional design frameworks to maximize learner engagement and knowledge retention.
• Evaluate feedback and learning metrics to measure the effectiveness of e-learning experiences and drive continuous improvement.
• Refresh and refine course content to align with product updates, new features, and evolving industry standards.
• Explore and incorporate emerging trends in instructional design, e-learning technology, and MSP industry advancements to enhance learning solutions.

Qualifications.

• A minimum of 2 years of experience in curriculum development, instructional design, or customer education, with preference for a background in technology or SaaS environments.
• Strong collaboration skills, with the ability to build positive relationships, earn trust, and work effectively with diverse teams across departments.
• Proven project management and organizational abilities, with a track record of meeting deadlines in a fast-paced environment.
• Excellent writing and communication skills, with an ability to convey complex concepts simply and effectively according to voice and tone guidelines.
• Comprehensive understanding of instructional design frameworks (e.g., ADDIE, SAM) and adult learning theories.
• Expertise in visual design and video editing, including screen capture and image editing, using tools such as Camtasia, Snagit, or similar platforms.
• Proficient in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise, or similar).
• Familiarity with Learning Management Systems (LMS) and SCORM.
• Skilled in analyzing learning data and metrics to measure course effectiveness and inform future design decisions.
• Knowledgeable about creating inclusive learning content that aligns with accessibility standards to ensure a broad and equitable learning experience.

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables
• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You’ll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual’s unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we’re creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

• Collaborate with product teams, SMEs, and stakeholders to identify learning needs, define objectives, and ensure educational content aligns with ScalePad’s business goals and customer needs.
• Develop e-learning courses, micro-learning modules, and assessments that reflect ScalePad’s education strategy and provide measurable value to customers.
• Create storyboards, scripts, and prototypes that simplify complex concepts into engaging and visually dynamic content.
• Utilize e-learning tools to produce high-impact course materials, integrating interactive and multimedia elements such as videos, animations, activities, and quizzes.
• Implement proven adult learning principles and instructional design frameworks to maximize learner engagement and knowledge retention.
• Evaluate feedback and learning metrics to measure the effectiveness of e-learning experiences and drive continuous improvement.
• Refresh and refine course content to align with product updates, new features, and evolving industry standards.
• Explore and incorporate emerging trends in instructional design, e-learning technology, and MSP industry advancements to enhance learning solutions