Support Center - Irving
The Instructional Designer is responsible for the design, development, and execution of scalable learning experiences that align with Michaels’ business objectives. This role supports training needs across multiple functions—including Retail Store Operations, Merchandising, Sourcing, and enterprise Talent programs—through thoughtful design and exceptional execution. The Instructional Designer collaborates with subject matter experts (SMEs), business leaders, and stakeholders to deliver learning solutions across multiple modalities, ensuring accessibility, effectiveness, and alignment with business priorities.

PREFERRED EDUCATION/EXPERIENCE

• Bachelor’s degree in Instructional Design, Education, Communications, Human Resources, or related field—or equivalent professional experience

MINIMUM TYPE OF EXPERIENCE REQUIRED

• 3+ years of experience in instructional design and learning development, ideally in a corporate or retail environment
• Experience in designing for multiple modalities (e-learning, ILT, vILT, blended, microlearning)
• Experience with product training, operations training, or systems training preferred