Thank you for your interest in joining the National Ramp team!
National Ramp is a market leader, innovator, and disruptor providing newfound freedom to elderly and disabled human beings with the greatest range of accessibility ramps in the industry. Our family has been in the access business for over 30 years, and the foundation of our growth and any success we’ve had is our Core Value to care about people.
National Ramp dealers have installed hundreds of thousands of ramps across North America, and it is truly rewarding to make a real and meaningful change in so many lives. We believe that making great ramps is only a part of our work. The greatest work we do is giving fellow humans their freedom back. When someone is literally trapped inside their home or stuck in a hospital, and we can provide a means for them to regain their Freedom Now – that is what brings us true joy and purpose.
At National Ramp, we work hard, we are accountable, and we are results-driven. We recognize that these attributes may not be valued by everyone, and that’s OK!

Our Core Values are:

• We WOW – We go the Extra Mile. We exceed expectations. We work hard and have fun. We are obsessed with our customers, we love our business, and we love what we do. We are “World Class” in everything we do.
• We NOW – We GSD (Get Stuff Done) and we get it done fast. Freedom NOW. We are urgent, driven, energetic, and fast-paced. We believe in “production, then perfection”.
• We Own It – We are accountable. No excuses, no jerks. We take responsibility for our actions, our job, our life, and our world by seeing things through to completion. We are nice, but we are driven for results.
• We Innovate and disrupt. We are growth-minded, for us and for our customers. We never stop learning. We adapt quickly and thrive on new challenges. We constantly seek ways to disrupt the status quo and improve.
• We Care. We care about people. About each other, about our customers, about our customers’ customers, about our families, and about the world. We are invested in National Ramp and behave like it’s our own business to help everyone win. We stay safe to ensure everyone goes home the way they came, every day.

• Coordinate project activities to ensure the projects remain on schedule.
• Provides administrative and logistical support including meeting arrangement, progress tracking, and documentation.
• Referral Management & Case Intake:
• Serve as the initial point of contact for incoming requests from customers and partner organizations.
• Accurately gather and input all necessary information to initiate new cases within internal system (Epicore).
• Assign appropriate resources and initiate the next steps in the installation process.
• Installation Partner and Case Management Oversight:
• Serve as the primary point of contact for ongoing communication with installation crews.
• Coordinate closely with internal teams and external partners to streamline workflow, maintain acceptable turnaround times, and enhance customer experience.
• Oversee and manage case flow from third-party administrators (TPAs) and Centers for Independent Living (CILs), ensuring timely follow-up, proper documentation, clear updates and communication on progress, and resolution in alignment with organizational goals.
• Inventory Adjustments:
• Adjust the Sales Order according to the notes in the folder
• Adjust the installer PO if required
• Create the packing slip and installer PO receipt
• Financial Workflow Management:
• Insure accurate invoicing and timely submission of payment from TPA’s and other customers.
• Ensure timely and accurate installer compensation by verifying completed work, confirming documentation requirements, and coordinating payout schedules in accordance with company policies