About the job

Insurance Account Representative – Job Description

Position Summary

Responsible for building and maintaining client relationships, providing insurance advice, servicing policies, and identifying opportunities to help clients protect their families, homes, businesses, and assets with appropriate insurance solutions.

Key Responsibilities

• Develop and maintain strong relationships with existing and prospective clients.
• Review clients' insurance needs and recommend suitable coverage options.
• Prepare insurance quotes for auto, home, life, commercial, and other insurance products.
• Process policy changes, renewals, cancellations, and endorsements.
• Respond to client inquiries regarding coverage, claims, billing, and policy information.
• Assist clients with claims reporting and provide ongoing support throughout the claims process.
• Conduct annual policy reviews to ensure coverage remains appropriate.
• Identify cross-selling and upselling opportunities to meet clients' evolving needs.
• Maintain accurate client records and documentation in company systems.
• Ensure compliance with insurance regulations, company guidelines, and privacy requirements.

Required Qualifications

• Valid insurance license (RIBO, LLQP, or provincial equivalent, as applicable).
• Previous experience in insurance, sales, customer service, or financial services preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to explain complex insurance concepts in a clear and simple manner.
• Proficiency with Microsoft Office and insurance management systems.
• Strong problem-solving and customer-focused mindset.

Core Competencies

• Customer Service Excellence
• Relationship Building
• Sales & Business Development
• Communication & Presentation Skills
• Attention to Detail
• Negotiation Skills
• Team Collaboration
• Regulatory Compliance

Typical Performance Goals

• Retain existing clients through proactive service.
• Increase policy renewals and customer satisfaction.
• Generate new business through referrals and prospecting.
• Achieve cross-selling and premium growth targets.
• Maintain compliance and documentation standards.