Insurance and Claims Consultants (Fixed Term until Oct 2026) at The Warehouse Group

Kaipātiki, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Handling, Customer Support, Communication, Administration, Stakeholder Management, Teamwork, Product Knowledge, Decision Making, Attention To Detail, Urgency, Phone Manner, Email Communication, Insurance, Retail Services

Industry

Retail

Description

Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them. Retail is more competitive than ever, and we need to bring our A game. Here at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it. We are passionate about ensuring our customers have a great experience with our brand and this is where you come in Job Description As our Insurance and Claims Consultant, you will play the critical role in supporting our customers with claims and communication processes. You will be an administrative genius providing support via phone and email to ensure an efficient, timely handling of any claims that come your way across multiple stakeholders. Based in our Support Office in Northcote, our contact centre is a 6-day operation. Our Insurance and Claims Consultants work a 6-day work week (Saturday rotation with following Friday RDO) between the hours of 8.30am to 5.00pm (average 40 hours per week). Your day to day will look like this: Being responsible for the claims journey and making sure that all stakeholders are communicated with throughout the process. You will work collaboratively with a team to deliver outcomes identified as part of the Protection Framework on behalf of our insurance underwriter. Liaise between the insurance companies, their customers, and our store network to provide replacements and resolutions, predominantly over email and phone. Utilising product knowledge and expertise to provide the best recommendations to resolve the claims process. Qualifications Previous experience within a contact centre, ideally in an insurance environment Technology or appliance product knowledge a definite advantage Excellent spoken and written communication skills An outstanding phone manner – able to speak confidently and articulately Great attention to detail and accuracy of work Effective decision-making skills The ability to work with a sense of urgency Enjoy working with a diverse array of people and building successful working relationships Additional Information At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include: Discounts across our brands Free parking at our Northshore support office We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week once fully integrated in the work protocols Onsite gym and café at our Northcote support office A range of wellbeing support and development opportunities Contract Type: Fixed Term

Responsibilities

The consultant will manage the customer claims journey, ensuring timely handling and communication with all stakeholders via phone and email. This role involves liaising between insurance companies, customers, and the store network to facilitate replacements and resolutions.