The role

We operate over 100 vehicles across all corners of the country and we're growing fast. At this scale, how we handle incidents matters. A clipped mirror on a single track road, a shelter caught on a tight turn, someone reversing into us at a stop. Each one needs investigating and reporting before taking a position and in many cases recovering money.

It would be easy to hand all of this work to a third party claims agent, however we'd rather own it, understand it and integrate it into our own system the same way we have done with our charging, our vehicles and our ticketing. Done properly it means better evidence, faster resolution, robust learnings and lower cost.

• This is a newly created role, reporting to the Head of Finance. You'll shape how it works, and you'll work across the business with our operations team, city leads, mechanics and drivers. You'll also deal directly with our insurer and work closely with our Learning and Development Specialist on turning what you find into training.