Overview:
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities:
We are currently seeking an Assistant Client Manager to provide general operational and administrative insurance service support for Personal LInes Insurance.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

A combination of education and experience which enables the incumbent to be successful in the job generally acquired through the attainment of a high school diploma and 1 year office/administrative/operations experience. Prior customer service experience and strong communication and attention to detail skills required. Successfully obtaining P&C Insurance License will be required for this position.

• Ability to effectively communicate both orally and in writing with internal and external customers
• Ability to present a professional image and demeanor to internal and external customers
• Interact constructively and effectively with all constituencies and work collaboratively toward a common goal
• Communicate effectively with clients and groups of employees in order to build and maintain positive relationships
• Ability to effectively present information and response to questions from groups of employees, managers, and/or customers
• Multi-task and maintain an optimistic outlook in a fast-paced work environment
• Accept and implement changes with processes, people, and circumstances exhibiting a positive approach to each situation
• Provide exceptional service to all customers and personalize interactions
• Interpret and carry out objectives furnished in written or oral form and a demonstrated commitment to act within industry standards
• Read and interpret safety rules, operating and maintenance instructions, and procedure guidelines and manuals
• Operate standard office equipment

KEY ACCOUNTABILITY 1: SUPPORT PERSONAL LINES INSURANCE FOR OUR TEAM OF CLIENT MANAGERS

• Processing change requests and proofs of insurance, file maintenance, computer management system maintenance
• Answering incoming customer calls and/or direct them to the appropriate staff
• Handling customer billing questions while utilizing insurance carrier websites
• Other administrative projects duties and tasks as assigned

KEY ACCOUNTABILITY 2: RESULTS LEADERSHIP

• Prioritize strategically by organizing resources, time and people to achieve key goals and objectives
• Act with a sense of urgency, proactively address critical concerns, work quickly to get things done
• Demonstrate knowledge skill and abilities while demonstrating operational excellence