Insurance Certificate Operations at Willis Limited, trading as Willis Towers Watson plc

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Certificate Processing, Auto Identity Cards, Account Set-up, Interpersonal Skills, Written Communication, Verbal Communication, Microsoft Office, Eye For Detail, Quality Focus, Time Management, Stakeholder Engagement, Schedule Adherence, Punctuality, System Understanding

Industry

Financial Services

Description

About the Team WTW Certificate center is responsible for processing requests for Certificates of insurance and Auto Identity cards for renewal, new accounts, midterm request. We manage 7K+ clients. 3-4.0 million certificates and auto Identity cards processed annually. Our dedicated Centres in Nashville, Tennessee; Manila, Philippines and Mumbai, India take care of new client set-up, renewals and midterm requests Job Summary: * Issuance of certificate of Insurance, Auto Identity cards midterm and renewals * Understand the client/office requirement, review guidelines for approval, process certificates using certificate processing systems and issue the certificate * Should be proficient to handle account set-up/acquisitions as required * Certified to process independently on complex accounts/work type * Actively participate in the cross-centre market huddles and provide update/insights * Flexible to work/move cross team within the process * Identify opportunities for account simplification and waste reduction * Engaging with Regional Manager and Client managers to streamline accounts and improve client metrics Role Description and responsibility: * Deliver as per the Key Performance Indicator defined for the role. To always maintain set Accuracy/quality, standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement. * Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies * Active engagement with stakeholders to ensure effective delivery of service to our clients * Schedule adherence and punctuality * To develop excellent understanding of Processing systems quickly * Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company. Skills: * Good interpersonal skills * Excellent written and verbal communication skill * Microsft Office – Basic * Eye for detail * Passionate about quality

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Responsibilities

The role involves the issuance of Certificates of Insurance and Auto Identity cards for renewals, midterms, and new accounts by understanding client requirements and processing requests using designated systems. Responsibilities also include actively participating in cross-center updates, identifying waste reduction opportunities, and engaging with management to streamline accounts.