Insurance Claims & AR Specialist Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical billing, Claims follow-up, Accounts receivable, Insurance resolution, Denial management, Appeals processing, EMR systems, Insurance portals, Documentation, Communication, Problem-solving, Attention to detail

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Insurance Claims & AR Specialist Virtual Assistant on behalf of a therapy practice to support accounts receivable, claim follow-ups, and insurance resolution. This role is ideal for someone with a strong medical billing background who is proactive, detail-oriented, and persistent in resolving unpaid claims. You will play a key role in ensuring claims are followed up in a timely manner and paid as quickly as possible. About the Practice This therapy practice is dedicated to helping individuals improve their quality of life through personalized, compassionate care. The team focuses on providing high-quality therapy services that support recovery, mobility, and overall well-being. With a patient-centered approach, the practice emphasizes strong relationships, effective communication, and delivering consistent, results-driven care to the communities they serve. Key Responsibilities Insurance Claims Follow-Up & AR Management Follow up on unpaid claims over 30 days by contacting insurance companies via phone or portals Investigate reasons for delayed or denied payments and take appropriate action Submit required documentation such as medical records and primary EOBs to support claims Prepare and submit appeals for denied or underpaid claims Ensure all claims are resolved and paid within a timely manner (goal: before 60 days) Track claim status and maintain accurate documentation of all follow-ups Work closely with internal team members to resolve billing issues efficiently Systems & Tools EMR and insurance portals Fax systems for documentation submission Requirements Non-Negotiables Medical background with a strong understanding of insurance billing and claims processes Experience with claim follow-ups, denials, and appeals Must have a dual-monitor setup (2 screens) for efficiency Schedule flexibility: • Training/Onboarding: 5:00 AM – 2:00 PM Central • Starting June 1: 8:00 AM – 5:00 PM Central Additional Qualifications Strong attention to detail and problem-solving skills Excellent written and verbal communication skills Ability to work independently and take ownership of tasks Highly organized with the ability to manage multiple claims simultaneously Persistent and results-driven mindset Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.

Responsibilities

The specialist will manage accounts receivable by following up on unpaid claims and investigating payment delays. They are responsible for submitting documentation and appeals to ensure timely resolution of insurance claims.