INSURANCE CLAIMS COORDINATOR

Salary: £28,147 per annum
Location: Swanley, Kent
Hours: Full time, Permanent (Office Based)
Perks: 29 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination
We’re working with a well-established organisation that is seeking a proactive and customer-focused Insurance Claims Coordinator to join their busy office based in Swanley. This is a fantastic opportunity for individuals with a background in claims coordination or reactive maintenance who take pride in delivering a first-class service from start to finish.

ABOUT THE ROLE:

As a key point of contact for customers, you’ll play an essential role in managing the full lifecycle of each claim – from initial instruction through to job completion. You’ll ensure that each interaction is handled with care, clarity and professionalism while coordinating with a range of internal and external stakeholders including engineers, insurers, and trades teams.

KEY RESPONSIBILITIES:

• Manage a portfolio of property claims, ensuring all cases are progressed efficiently and within service level agreements
• Liaise with customers via phone and email throughout each stage of their claim, providing regular updates and support
• Accurately maintain client systems, updating case notes, logs and schedules
• Coordinate with internal field teams and subcontractors to arrange site visits and repairs
• Schedule workloads effectively, ensuring technician availability and travel times are optimised