KEY SKILLS & EXPERIENCE

• Previous experience in motor claims handling (essential).
• Strong knowledge and understanding of motor insurance principles, particularly third-party liability.
• Excellent communication and negotiation skills, with the ability to manage challenging conversations.
• Strong organisational skills and ability to prioritise a varied caseload.
• Attention to detail with accurate record-keeping skills.
• IT literate with experience using claims management systems.
• Ability to work independently and as part of a team.

QUALIFICATIONS

• GCSEs (or equivalent) including Maths and English (essential).
• CII qualification (desirable but not essential).

ROLE OVERVIEW

We are seeking an experienced and proactive Motor Claims Handler to join our team. The successful candidate will be responsible for managing motor insurance claims from first notification of loss (FNOL) through to settlement. You will ensure claims are handled efficiently, accurately, and in line with company policy, regulatory requirements, and customer service standards.

KEY RESPONSIBILITIES

• Handle motor insurance claims from initial notification through to final settlement.
• Accurately assess liability, including complex third-party liability issues, ensuring fair and timely resolution.
• Liaise with policyholders, third parties, repairers, insurers, solicitors, and other stakeholders throughout the claims process.
• Negotiate settlement of claims, ensuring cost-effective outcomes for the business.
• Maintain accurate claim records and documentation on internal systems.
• Provide a high level of customer service, keeping claimants informed at each stage of the process.
• Ensure compliance with FCA, GDPR, and company policies at all times.
• Identify fraudulent claims and escalate where appropriate.
• Contribute to process improvements and support colleagues when required.