The Role

You will coordinate the administration and progress of property repair claims, helping move each case from initial instruction through to completion. Working closely with loss adjusters and the delivery team, you will keep records accurate, follow up on approvals and ensure everyone understands the next steps.

Key responsibilities will include:

• Managing claim files and maintaining accurate records of correspondence, approvals and progress.
• Liaising with loss adjusters, policyholders, surveyors and construction teams.
• Coordinating property surveys and repair appointments.
• Submitting quotations, scopes of work and supporting documents for approval.
• Monitoring repair progress, identifying delays and escalating issues where necessary.
• Keeping customers informed throughout the repair process.
• Following up on variations and additional work requiring authorisation.
• Collating completion documents and supporting the invoicing process.
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