Insurance Claims Manager at University of Queensland

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

129654.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Claims Management, Stakeholder Engagement, Analytical Skills, Legal Knowledge, Risk Management, Communication Skills, Negotiation Skills, Policy Interpretation, Claims Processing, Cross-Portfolio Collaboration, Problem Solving, Time Management, Teamwork, Attention To Detail, Proactive Approach, Independent Work

Industry

Higher Education

Description

Governance and Risk Division Part-time (50%), fixed term position until February 2027 Base salary will be in the range $115,645 - $129,654 full-time equivalent + 17% Superannuation (HEW Level 8) (Salary is pro-rata for part-time appointments) Based at the picturesque St Lucia Campus About This Opportunity The University of Queensland is seeking an experienced Insurance Claims Manager to join the Governance and Risk Division. In this role, you will provide specialist support to UQ Insurance Services, managing insurance claims across a diverse and complex risk environment, with a specific focus on liability claims. You will work closely with internal stakeholders and external insurers, brokers, and legal advisors to ensure timely, compliant, and best-practice claims outcomes. This is an opportunity to contribute to strong governance and risk management within one of Australia’s leading universities, in a supportive and values-driven environment. This is a part-time (0.5 FTE), fixed term position. Flexible working arrangements may be negotiated (e.g. hours spread across 5 days per week or across 5 days per fortnight, and/or partial working from home). Key responsibilities will include, but are not limited to: Provide expert guidance to UQ Legal and other internal stakeholders on actual and potential liability insurance claims and policy requirements, and support claimants submitting personal accident claims. Identify, notify, and actively manage insurance claims end-to-end, liaising with insurers, brokers, UQ Legal, and internal stakeholders to achieve optimal outcomes. Maintain accurate and up-to-date claim records, including timely closure of completed claim files. Partner with relevant stakeholders to improve UQ’s risk profile through claims insights, monitoring liability insurance wordings, and supporting annual insurance renewal activities. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave 17% superannuation contributions + 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program On campus childcare options Affordable parking (from just $6.40 a day) Salary packaging options About You Postgraduate qualifications, or progress towards postgraduate qualifications and extensive relevant experience, or an equivalent combination of relevant experience and/or education/training. Experience working in a higher education provider or comparable complex environment will be highly advantageous (but not essential). Excellent interpersonal and stakeholder engagement skills, including the ability to communicate and negotiate effectively with stakeholders, to prioritise and manage own workload, work proactively and independently, and consistently meet deadlines. A positive and enthusiastic approach and demonstrated commitment to achieving outcomes, including through effective cross-portfolio collaboration. Well-developed analytical and evaluation skills. Sound knowledge of personal accident and a range of liability insurance products and the processing of liability insurance claims (or the demonstrated ability to rapidly acquire such knowledge) and the ability to accurately interpret insurance policy wordings and apply them to complex legal claims. Strong knowledge of legal and insurance principles and practice. Experience as a liability claims manager will be highly regarded. The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, conduct concerning gender-based violence, criminal check, education check. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Lucy Kenny, Associate Director, Insurance Services at l.kenny@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Monday, 26 January 2026 at 11.00pm AEST (R-59906). Please note that interviews have been tentatively scheduled for 5 February 2026. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

The Insurance Claims Manager will provide specialist support to UQ Insurance Services, managing insurance claims with a focus on liability claims. This includes liaising with internal stakeholders and external parties to ensure optimal claims outcomes.