Calm under pressure, able to manage competing priorities
Ability to work collaboratively in a fast-paced, team-based environment
The Role
Manage a portfolio of strata claims for both residential and commercial properties
Act as 2IC for Team Leader
Assess situations and handle complaints with professionalism
Manage inbound calls and offer support to various stakeholders, including brokers, strata managers, internal technical teams, assessors, and security providers
Prepare formal responses, make decisions on claims, and process payments
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