Insurance Customer Coordinator at CAMPERS INN INC

Seffner, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Organizational Skills, Interpersonal Skills, Adaptability, Professional Judgment, Follow-Through, Responsiveness

Industry

Retail

Description

At Campers Inn RV, we’re more than a dealership—we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve. Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today—treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do. Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry. Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference. What We Offer * Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education * Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: 1. Major Medical Insurance 2. Dental Insurance 3. Vision Insurance 4. Life Insurance (Basic, Supplemental, Spouse, and Child available) 5. Employee Assistance Program (EAP) 6. Paid Time Off 7. Qualified retirement plan (401k) with Employer Match * Fair and competitive compensation Position Summary The Insurance Customer Support Coordinator serves as a primary administrative and customer service support resource for insurance agents and customers. This role focuses on providing timely, professional assistance, coordinating documentation, and ensuring a positive customer experience throughout routine insurance-related interactions. This is an entry-level position designed to support with customer service through insurance operations and regulated business environments. The role does not involve selling insurance, providing coverage advice, or acting as a licensed agent. Key Responsibilities Customer Service & Communication * Serve as a first point of contact for customers with routine questions related to insurance documentation, application status, and next steps * Provide clear, professional, and empathetic communication to customers via phone, email, and internal messaging * Follow up with customers to request missing documentation or clarify administrative requirements * Maintain a customer-focused mindset while managing sensitive or time-sensitive situations Agent & Internal Support * Support licensed insurance agents by handling administrative tasks that allow agents to focus on customer advising and sales * Coordinate communication between customers, agents, and internal teams to ensure smooth processing * Track open items and proactively follow up to prevent delays or service gaps Documentation & Processing * Prepare, review, and process insurance forms, applications, and related documents * Enter and maintain accurate customer and policy information in internal systems * Ensure files are complete, organized, and ready for review or submission Compliance & Quality Support * Adhere to established procedures and regulatory requirements related to documentation and data handling * Identify missing or inconsistent information and escalate issues appropriately * Maintain confidentiality and data security standards at all times General Administrative Support * Assist with reporting, tracking, and basic metrics related to customer service and processing timelines * Support special projects and peak-period workloads * Perform other administrative duties as assigned Qualifications Required * High school diploma or equivalent * 1+ year of customer service or administrative experience * Strong interpersonal and communication skills * Attention to detail with the ability to manage multiple customer requests simultaneously * Basic proficiency with office systems and technology Preferred * Experience in insurance, financial services, call center, or customer support environments * Familiarity with CRM or policy management systems * Interest in developing a career in insurance operations or client services Skills & Competencies * Customer-first mindset with professional judgment * Clear, calm communication in routine and escalated situations * Strong follow-through and responsiveness * Organizational discipline and accuracy * Adaptability in a regulated, process-driven environment Work Environment * Office-based or hybrid environment, depending on business needs * Standard business hours, with occasional overtime during peak customer demand * Fast-paced, customer-facing administrative setting Growth & Development This role provides exposure to customer service and insurance operations and may serve as a stepping stone to future roles in client services, insurance operations, licensing support, or other administrative career paths, based on performance, business needs, and qualifications. Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Responsibilities

The Insurance Customer Support Coordinator provides administrative and customer service support for insurance agents and customers, focusing on timely assistance and documentation coordination. This role ensures a positive customer experience during routine insurance-related interactions.