THE JOB DESCRIPTION:

This is a customer service role. You will enjoy our team meetings, growth sessions and ongoing training classes so you can learn more, earn more, and contribute your ideas to the rest of your team members.
Your work will focus on 4 main lines of business: home insurance, tenant insurance, auto insurance, commercial insurance and motorcycle insurance.
Our new customers approach us online, call in or visit our office. Your role as a RIBO Customer Service Representative is key in our organization because we have high aspirations. We are working hard to become a major insurance broker in Ontario.
Our current staff came to work for us and stayed for years, for good reasons. We are a business that delivers stability and prosperity.

Primary responsibilities include:

• Provide customers with exceptional service and an excellent experience every time
• Answer customers’ questions and address concerns
• Prepare insurance quotes and sell, upsell and/or cross sell insurance policies
• Prepare and review renewals with customers and remarket policies as required
• Connect with insurers and underwriters to discuss and submit risks
• Upload new business and process policy changes and endorsements on company portals
• Assist and provide support to producers when required
• Document claims information on files
• Report and follow up on claims on behalf of customers
• Other sales or service projects as required

Primary responsibilities include:

• Provide customers with exceptional service and an excellent experience every time
• Answer customers’ questions and address concerns
• Prepare insurance quotes and sell, upsell and/or cross sell insurance policies
• Prepare and review renewals with customers and remarket policies as required
• Connect with insurers and underwriters to discuss and submit risks
• Upload new business and process policy changes and endorsements on company portals
• Assist and provide support to producers when required
• Document claims information on files
• Report and follow up on claims on behalf of customers
• Other sales or service projects as require

Roles that we consider as valuable prior experience are:

• Insurance Broker – CSR
• Insurance Broker, Account Manager
• Personal Lines Insurance Broker
• Personal Lines Insurance Advisor
• Insurance Customer Service
• Sales Insurance Advisor
• RIBO Licensed Insurance Advisor
• Insurance Sales Representative CSR
• Client Manager Personal Lines, Registered Insurance Broker
• Underwriter or Junior Underwriter.
• Technical Service Representative, TSR, Personal Lines TSR
• Junior Broker, Client Advocate, Associate Insurance Adviso