REQUIREMENTS:

• 1–2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing)
• Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber
• Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences
• Proficient in navigating healthcare systems; experience with EHRs preferred
• Demonstrated excellence in customer service and client interaction

CLEAR AND PROFESSIONAL COMMUNICATION SKILLS

• Must successfully pass a criminal background check

PREFERRED EXPERIENCE:

• Experience in high-volume healthcare settings (e.g., specialty practices, call center)
• Familiarity with major insurance payers
• Strong adherence to daily schedules, tasks, and performance metrics
• Ability to multitask effectively while maintaining high attention to detail
• Self-motivated, well-organized, and skilled in time management and problem-solving
• Capable of working independently and collaboratively within a team environment

WORK FROM HOME REQUIREMENTS

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide a speed test.
• Ability to directly hardwire to your modem
• Required to have a quiet dedicated work area.

We are seeking a detail-oriented Insurance Verification Specialist to join our call center team. This role is essential in verifying insurance eligibility and benefits prior to patient services, ensuring accurate data entry and a smooth experience for both patients and internal teams. The ideal candidate thrives in a fast-paced, high-volume environment and delivers excellent customer service over the phone.
Job Type: Full-time - 100% Remote Position
Schedule: Monday -Friday 11:00am to 8:00pm EST/10:00am to 7:00pm CT