WHAT YOU’LL GET UP TO:

• Oversee and manage the day-to-day operations of key insurance processes
• Develop, implement, and maintain robust operational policies and procedures to streamline workflows and enhance efficiency.
• Serve as the primary Operations owner and expert for our HubSpot platform
• Optimise HubSpot workflows, automation, custom objects, and reporting to enhance operational efficiency, data accuracy, and customer experience.
• Collaborate with sales, marketing, and customer service teams to ensure seamless integration and effective utilisation of HubSpot across all operational touch points.
• Identify and implement opportunities for HubSpot-driven automation to reduce manual tasks and improve response times.
• Implement and champion a culture of continuous improvement across operations.
• Ensure all operational activities adhere to FCA regulations, industry best practices, and internal compliance standards.
• Work closely with cross-functional teams including Underwriting, Claims, Sales, Marketing, IT, and Finance to ensure seamless coordination and efficient end-to-end processes.
• Act as a key point of contact for operational queries and escalations from internal and external stakeholders.
• Utilise HubSpot’s reporting capabilities to provide actionable insights into customer journeys, policy lifecycle, and team performance.

We are seeking an experienced and highly motivated Operations Manager to lead and optimise our daily insurance operations.
This role is pivotal to ensuring our processes are efficient, compliant with industry regulations, and seamlessly integrated, with a specific focus on leveraging our HubSpot platform.
You will play a key role in driving operational excellence, fostering a culture of continuous improvement, and ensuring our operational strategies align with our business goals.