JOB OVERVIEW

Great opportunity to work with a great company! Our success is due to the success of our team. We offer professional development and an easy-going team environment. We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.
Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!

REQUIREMENTS

• Personal lines P&C license
• Possess an upbeat, positive, and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Strong communication skills, both oral and written.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

ABOUT US

MacDonald & Pangione was founded in 1958 by Robert H. Pangione and Francis J. MacDonald. The agency continues to offer multiple insurance carrier’s and their products and has grown to four locations under Robert’s son, Michael S Pangione, President. We have worked hard the past 61 years in maintaining one of the finest and respected agencies in Massachusetts. We attribute our growth to competitive prices and knowledge of the insurance business, combined with an emphasis on service and friendliness. We maintain a sincere interest in our home and neighboring communities and people and their problems. MacDonald & Pangione Insurance can issue and place business in most New England states and offers multiple carrier’s/partners to create a customized insurance program for almost every need. Our independent agency can help you find the best product and value on auto, home, business, and more

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Process customer policy change requests.
• Take premium payments from customers.
• Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Present and explain insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.