INSURANCE POLICY FRAUD OFFICER

• Be part of something brilliant – join a close-knit, supportive team with a clear purpose and a passion for doing things the right way.
• Make an impact – ensure policies are accurate, compliant, and protected from fraud while delivering outstanding customer service and building strong stakeholder relationships.
• Hybrid working: up to 80% from home; office days in York, Bristol, or Glasgow
  Salary: Up to £35,000 p.a. + up to 10% annual bonus
  Hours: 35 hours per week, Monday to Friday, shifts between 8am and 6pm.
  Start Date: We have multiple roles available. For the majority of the vacancies, we’ll be working towards a target start-date of Monday 6th October.

You’ll be joining our Policy Validation team at a time of exciting change. As we move to more digital workflows and introduce advanced fraud-prevention and detective systems, your role will be as much about preventing misuse up front as investigating issues once they arise.

In this role, you’ll:

• Review, investigate and validate live policies, analysing documentation and transaction histories to spot inconsistencies, errors or potential fraud.
• Manage all communications both inbound and outbound with customers and intermediaries (B2B), resolving queries and navigating challenging conversations with confidence and empathy.
• Collaborate with colleagues across underwriting, claims, IT and our external fraud-prevention partners to ensure every decision is evidence-based, compliant and upholds our reputation for transparency.
• Benefit from comprehensive training on our products, systems and regulatory requirements, plus extra office-based support during an initial 3–6 month onboarding period.

As part of an evolving team, you’ll help shape new processes that move us from detective to preventative fraud measures working with the very latest digital tools and data analytics to protect our customers and the business.