Insurance Retention Agent at FirstRand Bank India

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retention, Reinstatement, Policy Reviews, Upselling, Policy Cancellation, Customer Engagement, Risk Management, Compliance, Teamwork, Self-Management, Product Education, Customer Queries, Problem Solving, Target Driven, Goal Oriented, Stakeholder Engagement

Industry

Banking

Description

Job Description Interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention. Hello Future Retentions Agent! Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB STI RETENTIONS, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who can: Achieve monthly Retention targets Have accurate, timely administration Manage stakeholder engagement Adhere to risk and compliance requirements Strive for teamwork, self-management and alignment with FNB values Excel in: Retentions, Reinstatements, Policy reviews, Upselling and Policy Cancellation You will be an ideal candidate if you have: Minimum 2 years Retentions experience Minimum 2 years Short Term Insurance experience RE Qualification Short Term Insurance qualification is essential Matric Essential You will have access to: Opportunities to network and collaborate A challenging working environment Opportunities to innovate We can be a match if you are: Goal orientated Able to work in a target driven environment Have a knack of seeking out solutions amidst adversity Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. #post #fnb #LI-AW1 Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 28/11/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

The Insurance Retention Agent interacts with existing customers to perform retention-related activities, including cross-selling and resolving customer queries. The role aims to maximize customer experience and positively impact retention.