ARE YOU LOOKING TO ESTABLISH A PROFESSIONAL CAREER IN A GROWING INDUSTRY? ARE YOU SEEKING ADVANCEMENT AND LONGEVITY IN A DYNAMIC, REWARDING ENVIRONMENT?

We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard work inform everything we do – from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our homegrown roots. Join our award-winning Dream Team and grow with us!

REQUIREMENTS

• Ability and willingness to obtain a RIBO license within 3-6 months of employment
• Demonstrates a high degree of professionalism and integrity
• Has excellent interpersonal and communication skills
• Works well within a team and independently, taking initiative to assist team members where needed
• Interacts with patience, enthusiasm and dedication
• Pays close attention to detail and multitasks with a high level of organization and accuracy
• Approaches learning and professional development with enthusiasm
• Possesses a high school diploma or equivalent with 2+ years of customer service experience
  This is an on-site position and training will take place in Welland, Ontario.

• Maintain a valid RIBO license in good standing and fulfill all continuing education requirements.
• Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
• Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
• Review policies and recommend coverages to clients based on individual needs.
• Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
• Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
• Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
• Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
• Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.
• Uphold all company health and safety policies, ensuring a safe environment for all.
• Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
• Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.