COMPANY OVERVIEW . WHO WE ARE

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

EXPERIENCE / KNOWLEDGE

• Experience in a administrator or customer service
• Understanding of insurance/indemnity policies desirable

SKILLS REQUIRED

• Excellent interpersonal and customer service skills.
• Questioning and decision-making skills.
• Excellent coordinating and analytical skills.
• Communication skills and confidence when dealing with people, often in difficult circumstances.
• Active listening skills.
• Organisational and time management skills.
• Ability to work well under pressure and meet deadlines.
• Ability to think strategically.
• Initiative and the ability to adapt quickly to different situations.
• Excellent numeracy and literacy skills.
• Discernment and the ability to assess a situation objectively.
• Attention to detail
• Tact and assertiveness when dealing with customers who may be distressed or angry.
• PC literate with good administrative skills.
• High level of confidentiality

QUALIFICATIONS

• ‘ A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

ROLE OVERVIEW. WHY JOIN US:

Energetic, emotionally intelligent, confident, self-driven, flexible, and innovative individual. You will be assisting the Complex Claims Handlers
Your responsibilities will include but will not be limited to; collating and verifying data of Complex Claims for referral to Underwriters, recording keeping, managing customer queries via phone, email, or portal.

KEY RESPONSIBILITIES & ACCOUNTABILITIES - WHAT YOU WILL DO:

• Collect information from customers and Complex Claims Team to ensure swift resolution of queries
• Respond to customer queries via phone, our customer portal or email in an efficient and professional manner
• Support Complex Claims Handlers in managing their claim portfolio by completing tasks
• Assess requirements for alternative accommodation for customers and arrange necessary settlement
• In liaison with the Complex Claims Handlers gather, collate, and submit Complex Claims Reports for referral to Underwriters. Including verifying the accuracy of financial data.
• Analyse reports and flag concerns
• Process invoices and payments to a high standard in line with company service level agreements
• Collaborate with other teams and departments on a regular basis to ensure high standard of service is provided.