POSITION SUMMARY:

Are you passionate about creating a welcoming first impression and supporting newcomers as they access essential services? KCR Community Resources is seeking an Intake & Admissions Worker to join our Settlement Services team. In this role, you will be the first point of contact for participants greeting and assessing needs, completing intake processes, and connecting individuals to the right programs and resources. You’ll also oversee the Resource Centre, support translation service coordination, and assist with workshop registrations and office operations. This position is key in ensuring that every participant feels supported from the very first interaction and has clear pathways to thrive in our community.

QUALIFICATIONS:

• Completion of an Office Administration course or three years of experience
• Knowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the participants
• Excellent interpersonal, cross-cultural, written and verbal communication skills
• Demonstrate computer proficiency including MS Office; Confident with basic accounting tasks
• Ability to prioritize work
• Organized and able to multi-task; Excellent time management skills
• Ability to assert yourself and deal with difficult situations when necessary as per KCR policies and procedures
• Ability to set boundaries and self-care (e.g. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

Please refer the Job description for details