MO TE TARI O TE KAITIAKI MANA TANGATA - ABOUT THE OMBUDSMAN

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

MO TE TURANGA - ABOUT THE ROLE

This will be a fast paced, varied role where you will bring your administrative expertise and skills to the table to assist a busy team in carrying out intake, registration and assessment of complaints. You will thrive on working in a dynamic, stimulating and collaborative environment. You must have excellent attention to detail, sound judgement and the ability to take the utmost care when working with highly confidential material.
This role can be worked either full time, or part-time (minimum 22.5 hours per week).

Reporting to Manager, Intake, Assessment and Triage, this position will involve:

• assessing correspondence and new complaints, determining their nature and the relevant legislation that applies (Ombudsmen Act, Official Information Act, etc.)
• managing correspondence and complaint files, including recording of relevant information into our case management system; and
• identifying complaints clearly outside an Ombudsman’s jurisdiction and preparing written responses; and
• supporting the Complaints Resolution Group with general administrative tasks.

To be successful in this role you will have:

• a high level of accuracy and attention to detail;
• strong administrative skills with experience in file management, processing and recording of information;
• excellent keyboard skills with experience with electronic systems and databases;
• the ability to plan, effectively prioritise work and solve problems quickly in a high-pressured environment;
• experience working in a team oriented, collaborative environment; and
• excellent written, verbal and interpersonal communication skills, and confidence working with the public