Intake and Crisis Support Worker at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Assessment, Crisis Intervention, Safety Planning, Referral Pathways, Trauma-Informed Practice, Strengths-Based Practice, Client-Centred Practice, Case Management, Emergency Relief, Documentation, Risk Identification, Stakeholder Collaboration

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role As an Intake and Crisis Support Worker, this is your opportunity to provide high‑quality assessment, crisis intervention and short‑term support to people across Victoria who are homeless or at risk of homelessness. You will work as part of a dedicated after‑hours team, responding to immediate needs, risks and vulnerabilities, and linking clients with appropriate supports and emergency services. Reporting to the Team Leader, this is a Permanent Part‑Time position, 42 hours per fortnight, based on-site in St Kilda, VIC. Expected Shift times Week 1: Wednesday - 5pm - 11:30pm Thursday - 5pm - 11:30pm Friday - 5pm - 11:30pm Saturday - 5pm - 11:30pm Week 2: Thursday 5pm - 11:30pm Friday 4:30pm - 11pm Saturday - 5pm - 11:30pm Conditions Compensation is in accordance with the SCHADS Award – Level 5. How you will make an impact Provide quality assessments by identifying client needs, risks and vulnerabilities and delivering short‑term or interim support Deliver crisis intervention through safety planning, emergency relief and immediate response to presenting risks Connect clients to supports by facilitating referrals to emergency services, allied services and community programs Maintain accurate documentation including case notes, e‑referrals, WHISPIR alerts and SAMIS uploads within required timeframes Work collaboratively with TSA programs and external stakeholders to provide integrated, client‑centred support Ensure safe service delivery by identifying risks, completing WHS/incident reports and adhering to TSA policies and procedures What you will bring A tertiary qualification in Social Work, Welfare, Community Development or a related field (minimum Diploma) Experience in a social service environment, ideally with a focus on homelessness Strong capability in client assessment, crisis response and referral pathways Understanding of trauma‑informed, strengths‑based and client‑centred practice Ability to use technology and case management systems effectively A current National Police Check and Employee Working with Children Check Commitment to inclusive, respectful and non‑judgemental practice What we offer Eligible employees can access a meaningful and supportive employment experience, including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit Generous Paid Parental Leave (12 weeks primary / secondary carers) Purchased Leave Scheme (up to 8 weeks) + 5 days paid TSA program experience leave Access to EAP, wellbeing initiatives and Fitness Passport Aboriginal and Torres Strait Islander supports including Burra Burra Network, Cultural Events, Sorry Business & Ceremonial Leave Ongoing training and development opportunities A purpose‑driven culture grounded in compassion, justice and meaningful social impact How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Provide high-quality assessments, crisis intervention, and short-term support to individuals experiencing or at risk of homelessness. Responsibilities include safety planning, facilitating referrals to emergency services, and maintaining accurate case documentation.