• Utilise your Intake, Triage and Supervisor expertise to provide support and advice to Victims of Crime Financial Assistance Scheme
• Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 4: $97,955 - $111,142 plus superannuation.
  The Department of Justice and Community Safety (the department) is seeking a Intake and Triage Supervisor to provide a critical role within Victims of Crime Financial Assistance Scheme (FAS)

QUALIFICATIONS

• A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

Reporting to the FAS Manager - Operations, you will be responsible for the management of a team of Intake and Triage Officers and have oversight of all initial application reviews. This includes completeness checks and making decisions on a range of interim financial supports and future authorised expenses.

Some of your duties will include:

• Manage a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service.
• Act as an initial escalation point for complex applications, including making interim decisions and approving future authorised expenses.
• Manage the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities.

To learn more about this role before applying, please read the attached position description.