Intake Coordinator - 2nd shift at Nexus Family Healing

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

23.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Intake, Scheduling, EHR System Management, Insurance Authorizations, Medical Record Requests, Front Desk Support, Payment Processing, HIPAA Compliance, Medicaid Compliance, Confidentiality, Communication, Team Collaboration, Administrative Tasks, Client Registration, Admission Coordination

Industry

Mental Health Care

Description

Description Nexus Family Healing is actively hiring an Intake Coordinator - 2nd shift for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota. Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment. At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity. Pay, location, schedule: $21-23 per hour On-site in Rochester, MN Full time, 40 hours per week Monday-Friday 3pm-11:30pm schedule Nexus’ Comprehensive Benefits Include: Four weeks paid time off (PTO) in the first year of employment Multiple options for health insurance coverage No-cost life insurance Short/long-term disability insurance 401k match NEW - Talkspace Therapy Benefit for the whole family NEW - Hinge Health Benefit for the whole family NEW – Carrot Fertility Benefit Tuition assistance and training opportunities Advancement pathways and internal promotion And much more! Position Summary: The Mental Health Admin - Intake Coordinator is the primary contact for new clients and facilitates a seamless end to end intake process and experience for clients. This role is responsible for coordinating all aspects of client registration, admission, insurance coverage and the scheduling processes while providing guidance and ongoing assistance with all administrative functions of the reception desk. Primary responsibilities: Client Intake & Scheduling Manage client intake, referrals, and appointment scheduling in the EHR system. Ensure timely assignment of credentialed therapists and accurate client data entry. Coordinate insurance authorizations and handle medical record requests. Support clinicians with scheduling, documentation, and discharge processes. Office Administration Provide professional front desk support, greet clients and visitors, and process payments. Open office and perform daily administrative tasks. Maintain internal and external communications, reports, and meeting schedules. Compliance & Team Support Route calls and messages appropriately; escalate concerns as needed. Assist therapists and directors with scheduling and client information. Adhere to HIPAA, Medicaid, and company policies; maintain confidentiality. Stay current on required trainings and contribute to a collaborative team environment. Requirements Required Education and Licensure: High School Diploma or equivalent. Demonstrated experience in a mental health or healthcare office or equivalent. Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements Preferred Education and Experience: Associates Degree in Business, Office or Medical or Health Administration; or other Healthcare related field. Two (2)+ years' experience in a mental health office or medical office administration, with mental health/medical billing or in similar experience. Electronic health record and healthcare billing experience in lieu of Associates degree considered. Bilingual Spanish or Somali speaking is a strong asset. At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith. ICARE Values & Behavioral Competencies: Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches. Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern. Agility: Exhibiting flexibility and adapting quickly. Responsiveness: Being quick, positive, and accurate. Excellence: Demonstrating quality results that surpass ordinary standards. APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!

Responsibilities

The Intake Coordinator serves as the primary contact for new clients, managing the entire intake process including registration, admission, insurance verification, and scheduling within the EHR system. This role also provides professional front desk support, handles payments, and ensures adherence to administrative and compliance standards.