Intake Coordinator at Adobe Care And Wellness LLC

, , Tunisia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Organizational Skills, Customer Service, Attention To Detail, Healthcare Operations, Data Entry, Problem-Solving, Teamwork, Professionalism, Bilingual, Adaptability, Emotional Stability, Knowledge Of SDOH, Knowledge Of HIPAA

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.  POSITION PURPOSE The Intake Coordinator plays a vital role in the success of our Population Health and Respiratory Care programs by serving as the first point of contact for prospective members. This role requires professionalism, empathy, and a keen ability to explain program services while establishing trust and engagement from the very first interaction. The Intake Coordinator is responsible for initiating program enrollment, conducting non-clinical assessments such as the COPD Assessment Tool (CAT), collecting and entering accurate member information, and ensuring proper communication across internal teams for seamless care transitions. The position supports the organization’s mission to improve Population Outcome Management, Complex Respiratory Care, Enhanced Respiratory Services, Quality Enhancement Initiatives, and Remote Monitoring by ensuring members are welcomed, properly assessed, and transitioned into services efficiently. This position requires excellent organizational skills, attention to detail, strong interpersonal communication, and a customer service mindset. By bridging the gap between new members and the clinical care team, the Intake Coordinator helps reduce barriers to care, ensures compliance with regulatory standards, and contributes directly to improvements in patient outcomes and satisfaction. DUTIES & RESPONSIBILITIES Program Onboarding & Initial Contact * Conduct initial outreach calls to potential members to introduce the organization’s programs and services. * Explain the benefits of Population Health and Respiratory Care programs in a clear and compassionate manner. * Guide members through the onboarding process and obtain consent for participation. Non-Clinical Assessments & Documentation * Administer non-clinical intake assessments, including the COPD Assessment Tool (CAT), during initial calls. * Identify and document member needs, risks, and concerns, escalating urgent issues to the Office & Intake Manager or Clinical Staff as appropriate. * Ensure accurate, timely, and complete data entry into the organization’s electronic systems. Communication & Coordination * Coordinate with clinical and administrative staff to ensure smooth transitions of new members into care programs. * Generate and distribute introductory member letters prior to initial contact. * Serve as a key liaison between members, caregivers, and staff by addressing basic inquiries and directing clinical needs to appropriate teams. Administrative & Operational Support * Maintain accurate member records and intake logs for tracking and compliance purposes. * Assist with day-to-day operational tasks such as scanning, filing, mailings, and documentation management. * Support data collection and reporting efforts for quality initiatives and regulatory compliance. SKILLS & QUALIFICATIONS * One (1+) year of professional experience. * Experience in a healthcare-related role (intake, patient registration, care coordination, medical office administration) is strongly preferred. * Bilingual (English/Spanish) for effective communication with diverse patient populations is highly preferred. * Familiarity with healthcare operations, population health programs, or case management support is highly desirable. * Strong communication, interpersonal, and relationship-building skills, with the ability to collaborate across clinical and administrative teams. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of working with electronic health records (EHR) and remote monitoring technologies. * Organizational skills with the ability to meet deadlines, prioritize tasks, and adapt to changing demands. * Professional demeanor with emotional stability to effectively navigate patient, family, and facility interactions. * Reliable transportation for frequent travel to participating facilities. * Knowledge of social determinants of health (SDOH) and their impact on patient engagement is a plus. * Knowledge of regulatory frameworks and HIPAA-compliant data handling practices is helpful. EDUCATION, LICENSES, & CERTIFICATION * High school diploma or GED required. * Associate’s degree in healthcare administration, business administration, or related field preferred. * A combination of equivalent education and professional experience may be considered in lieu of formal education requirements. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9days) * Paid Time Off (15 days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage– To have the courage to the right thing at the right time. * Ownership– To take ownership of every issue you touch. * Respect– To respect yourself, co-workers, and for those whom you care. * Excellence– To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel, or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and/or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Intake Coordinator serves as the first point of contact for prospective members, initiating program enrollment and conducting non-clinical assessments. This role ensures proper communication across internal teams for seamless care transitions and supports the organization’s mission to improve patient outcomes.