Intake Coordinator at BEACON BEHAVIORAL SUPPORT SERVICES

Bedford, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Intake, Insurance Authorization, Behavioral Health Knowledge, Clinical Documentation, Customer Service, Referral Management, Level-of-Care Determination, Insurance Pre-certification, Patient Coordination, Clinical Review

Industry

Mental Health Care

Description

Intake Coordinator – Mental Health Location: Bedford, TX Qualifications * Master’s degree in Social Work or a healthcare-related field with 2+ years of psychiatric experience, OR * Bachelor’s degree in Social Work or a healthcare-related field (Psychology, Nursing, Counseling) with 5+ years of psychiatric experience, OR * 10+ years of direct psychiatric or behavioral health experience. * Strong knowledge of behavioral health levels of care, insurance authorization processes, and patient intake workflows. * Excellent communication, documentation, and customer-service skills. Core Responsibilities * Support and uphold Beacon Behavioral Health’s Mission, Vision, and Core Values. * Demonstrate Beacon’s 5 Commandments for Exceptional Customer Service in all patient, family, and referral interactions. Key Responsibilities * Serve as the primary point of contact for intake and referral inquiries, ensuring timely, accurate documentation and follow-up. * Build and maintain strong relationships with referral sources, patients, families, and internal clinical teams. * Review clinical information gathered during initial inquiries to assist in level-of-care determinations. * Schedule face-to-face level-of-care assessments within 24 hours of initial contact. * Communicate Beacon’s services clearly, including program offerings, admission criteria, regulatory requirements, and insurance considerations. * Coordinate with Nursing Leadership, Administration, and Physicians to review clinical and financial information prior to admission approval. * Facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate. * Guide patients and caregivers through the admission process, including obtaining required consents and documentation. * Obtain insurance pre-certifications and collaborate with billing teams regarding payer requirements. * Track and maintain referral data, providing weekly reports to leadership. * Collect and document patient and physician feedback, contributing to quality improvement initiatives. * Participate in performance improvement activities as directed by leadership. Additional Information This job description outlines the primary responsibilities of the Intake Coordinator role. Employees may be asked to perform other related duties as needed to support patient care and operational needs.

Responsibilities

The Intake Coordinator serves as the primary contact for referrals, managing the admission process and determining appropriate levels of care. They coordinate with clinical leadership and insurance providers to facilitate patient entry into behavioral health services.