Intake Coordinator at Bradford Healthcare

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

19.0

Posted On

24 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Assessment, Referral Coordination, Insurance Verification, Crisis Intervention, Electronic Health Records (EHR), Customer Service, Problem Solving, Clinical Documentation, Interpersonal Communication, Organizational Skills, Treatment Planning, Pre-admission Screening

Industry

Hospitals and Health Care

Description

EVOLVE Addiction Treatment [https://evolveaddictiontreatment.com/] is part of Bradford Health Services, a leader in substance abuse treatment and programs for over 40 years. Our programs meet each individual where they are, providing compassionate, evidence-based care that addresses substance use disorders and prepares patients for long-term success. Whether through counseling, peer support, medication-assisted treatment (MAT), or gender-specific programs, we offer a holistic approach to healing that encompasses the mind, body, and spirit. We are seeking an Intake Coordinator to add to our dynamic team. The Intake Coordinator serves as the primary point of contact for outpatient intake, ensuring a smooth and efficient admissions process. This role requires strong organizational skills, the ability to assess patient needs, and collaboration with internal and external stakeholders to facilitate appropriate treatment placements. The Intake Coordinator plays a key role in supporting patients and their families during the admission process, ensuring a seamless transition into care. RESPONSIBILITIES * Conduct pre-admission screenings to assess patient needs and determine eligibility for services * Schedule assessments in a timely manner, ensuring efficiency in the admissions process * Collaborate with the business office, nursing staff, clinical teams, and external referral sources to facilitate patient admissions * Provide accurate and timely information regarding treatment programs, admission requirements, and financial options to patients and families * Offer crisis intervention services as needed to support individuals seeking care * Refer inquiries to appropriate agencies or community resources when facility admission is not suitable * Maintain ongoing communication with referral sources to provide updates on patient status and ensure continuity of care * Educate referral sources and the community about available services and admission criteria * Interview patients, family members, and collateral contacts to ensure all intake criteria are met * Review prospective admissions against approved criteria, facility policies, and regulatory procedures * Present clinical information to a member of the medical staff for approval of intake * Verify insurance coverage upon intake and document all admission-related processes with accuracy and compliance * Provide clerical support for admissions, including assembling admission folders, auditing patient charts, and monitoring patients in internal waiting areas QUALIFICATIONS * High school diploma or equivalent required * Minimum of one year of experience in healthcare admissions, preferably in mental health or substance abuse settings * Experience in patient assessment, referral coordination, treatment planning, or communication with external review organizations preferred * CPR certification required within 30 days of employment * Strong communication, problem-solving, and customer service skills * Proficiency in electronic health record (EHR) systems and insurance verification processes preferred COMPETENCIES * Strong ability to assess and coordinate patient admissions effectively * Excellent communication and interpersonal skills to work with patients, families, and referral sources * Detail-oriented with strong documentation and organizational skills * Ability to handle crisis situations calmly and efficiently * Knowledge of insurance verification and pre-authorization processes preferred PHYSICAL & WORK ENVIRONMENT REQUIREMENTS * Ability to sit, stand, and walk for extended periods while performing intake and administrative duties * Must be able to lift up to 20 pounds occasionally for office materials and patient records * Ability to work in a fast-paced environment and manage multiple priorities simultaneously * Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees. This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership. At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being. * Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits. * Expanded Coverage – Options for domestic partners and a wider network of in-network providers. * Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching. * Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more. * Student Loan Repayment – Available for nurses and therapists. * Retirement Benefits – 401(k) plan through Voya to help employees plan for the future. * Generous PTO – A robust paid time off policy to support work-life balance. * Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week. Monday - Friday (8:00AM - 4:30PM)

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Responsibilities

The Intake Coordinator serves as the primary contact for outpatient admissions, conducting pre-admission screenings and coordinating with clinical teams to facilitate patient placement. They are responsible for verifying insurance, educating referral sources, and providing crisis intervention to individuals seeking care.