WE’RE GROWING! JOIN OUR EXCITING NEW MENTAL HEALTH CLINIC AT MALVERN!

Are you passionate about helping people and thrive in a fast-paced, organised environment?
Clarity Health Care is excited to open the doors to our new clinic, and we’re looking for a proactive and experienced Intake Co-ordinator to join our supportive Clinic Support Team full-time.
In this pivotal role, you’ll be the first point of contact for clients, helping to manage and process new referrals across Medicare and partnership programs.
You’ll play a key role in ensuring smooth day-to-day operations and providing an exceptional first impression for those seeking support.

• Manage incoming referral process: Accurately input client information, manage the referral review process, identify complex referrals and respond to client calls and emails.
• Client Scheduling: Contact new clients, assess their needs, and schedule them with the appropriate clinician based on their requirements and availability.
• Partnership Program Call List Management: Maintain and execute a monthly call list for our partnership program, explaining service offerings to potential clients and ensuring timely follow-ups and effective communication.
• Administrative Support: Assist with additional administrative tasks, including data entry, documentation, and coordination with clinicians as needed.
• Communication: Serve as the primary point of contact for new referrals and clients, providing clear and professional communication.
• Compliance & Confidentiality: Maintain strict confidentiality at all times and understand privacy policies
• Understand and explain Clarity Health Care services, including referrals, billing, and consultation fees.
• Work well in a team environment and are a good communicator, happy to jump in to help other areas of the business when required.

About you

• Excellent customer service skills, understanding the different needs of our clients, and having a friendly and empathetic attitude
• Experience working with Medicare clients in a mental health setting
• Understanding of Medicare Services and billing codes
• Comfortable reading and reviewing sensitive information
• Confident calling potential new clients explaining our services and answering questions
• Highly organised and thrives working in a fast-paced environment
• Experience in a similar administration role will be highly regarded
• Proficient in using Word, Excel, PowerPoint/Experience using Halaxy is an advantage
• Open to learning new software programs
• Excellent verbal, written communication and interpersonal skills.
• Ability to work as a reliable and trustworthy team member
• Can multi-task and prioritise under pressure
• Comfortable adapting to change and following the practice procedures
• Understand the importance of patient confidentiality
• Enjoy working within a supportive team
• Actively participates in team activities

Think this sounds like the perfect fit? Apply now and share what excites you most about this opportunity!