POSITION SUMMARY

The Intake Coordinator is crucial for ensuring a smooth and supportive onboarding experience for individuals seeking treatment for substance use disorders. The Intake Coordinator will be responsible for conducting initial screenings, collecting demographic and preliminary clinical information, verifying eligibility, coordinating initial appointments, and providing administrative support to facilitate patient access to care.
Please see the attached job description for more information.
Location: 100% Remote

EDUCATION/TRAINING/EXPERIENCE

• Bachelor’s degree in psychology, healthcare administration, or a related field.
• Experience in patient intake, scheduling, customer service, or administrative support within a healthcare or behavioral health setting.

SKILLS KNOWLEDGE

• Familiarization with video-conferencing technology.
• Demonstrated understanding of the sensitive nature of substance use disorders and a compassionate, non-judgmental approach to patient interaction.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and empathetically.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in using Electronic Health Record (EHR) systems, scheduling tools, and basic video conferencing for scheduling and data entry.
• Proficient with standard office software (e.g., Microsoft Office Suite, Google Workspace) and comfortable learning new telehealth and scheduling platforms.
• Strong problem-solving skills, particularly for navigating patient barriers and technical issues.
• Meticulous attention to detail for managing patient information, appointments, and documentation.
• Understanding of HIPAA regulations and patient confidentiality.