Intake Coordinator at Elite DNA Behavioral Health

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

22.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Coordination, Insurance Verification, Administrative Support, EMR Systems, Scheduling, Customer Service, HIPAA Compliance, Data Entry, Communication, Multitasking, Organizational Skills, Referral Management, Problem Solving, Documentation

Industry

Mental Health Care

Description

Description Key Responsibilities Intake & Patient Coordination Serve as the primary contact for new patient inquiries via phone, email, and online submissions Collect and document patient demographics, clinical needs, and referral information Guide patients and families through available services (speech, therapy, ABA) and next steps Schedule initial evaluations and coordinate provider assignments based on patient needs Insurance & Eligibility Verify insurance benefits and eligibility for services Communicate coverage details, authorizations, and any patient financial responsibility Obtain and track required referrals and authorizations as needed Administrative Support Maintain accurate and timely documentation in the EMR system (e.g., Athenahealth EMR or equivalent) Ensure all intake forms, consents, and documentation are completed prior to first appointment Manage intake queues and follow up on incomplete or pending items Support front office operations as needed, including answering phones and assisting with general administrative tasks Coordination & Communication Collaborate with clinical and operations teams to ensure timely patient placement Communicate scheduling updates, delays, or barriers to appropriate stakeholders Provide clear, professional communication to patients and families throughout the intake process Process & Compliance Follow organizational policies and workflows related to intake, documentation, and patient privacy Ensure compliance with HIPAA and payer requirements Identify opportunities to improve intake efficiency and patient experience Requirements Qualifications Required High school diploma or equivalent 1+ year of administrative, customer service, or healthcare-related experience Strong organizational and multitasking skills Excellent communication and customer service skills Ability to work in a fast-paced, team-oriented environment Preferred Experience in healthcare intake, scheduling, or front office operations Familiarity with behavioral health, speech therapy, or ABA services Experience with EMR systems (e.g., Athenahealth EMR) Insurance verification and authorization experience Core Competencies Attention to detail and accuracy Strong follow-through and accountability Ability to prioritize and manage multiple tasks Patient-focused mindset with a high level of professionalism Problem-solving and adaptability Work Environment Office-based setting with frequent phone and computer use Interaction with patients, families, providers, and referral sources May require occasional travel between locations (if applicable)

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Responsibilities

The Intake Coordinator serves as the primary contact for new patient inquiries, managing the intake process from initial contact through scheduling and insurance verification. They are responsible for maintaining accurate documentation in the EMR system while ensuring compliance with HIPAA and organizational policies.