Intake Coordinator at FORTUNE SOCIETY INC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

32.97

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Time Management, Personal Organization, Basic Office Skills, Interpersonal Skills, Multitasking, Compassion, Understanding, Computer Proficiency, Data Entry, Screening, Documentation, Scheduling, Collaboration, Communication, Flexibility

Industry

Public Policy Offices

Description

Job Details Job Location: Long Island City - Long Island City, NY 11101 Position Type: Full-Time Non-Exempt Salary Range: $27.48 - $32.97 Hourly Title: Intake Coordinator Unit: Behavioral Health Services Reports To: Senior Director of Behavioral Health Services Status: Full-Time; Regular; Non-Exempt Salary: $27.48 to $32.97 (approximately $50,000 - $60,000 annually) Location: Long Island City, Queens, NY Days/Hours: Monday to Friday 9:00am to 5:00pm Organization Overview: The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens. Position Summary: Fortune Society’s Behavioral Health (BH) team is seeking a dynamic, person-centered Intake Coordinator to join our rapidly expanding outpatient Treatment Services unit. The ideal candidate will have exceptional interpersonal skills, a solid work ethic, and an ability to multitask. Responsibilities include serving as the initial point of contact for all clients, effectively managing all internal and external referrals, scheduling appointments, and day-to-day office administrative responsibilities. This is a growth position for the right candidate and an excellent opportunity for a CASAC or CASAC-T to join a collaborative, client-centered team. Core Competencies: Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done. Client Engagement: The successful candidate will possess excellent skills at creating dialogue and engagement of clients who are beginning Behavioral Health services. The person will also demonstrate a positive attitude and flexibility with schedule changes that a person entering treatment may demonstrate. Time Management & Personal Organization: This person must be able to demonstrate good time management skills and the ability to handle competing priorities including making, keeping, and/or rescheduling appointments with Fortune Society staff, external referral sources, and/or clients in a timely and professional manner. Basic Office Skills: The ideal candidate must have computer proficiency (knowledge of MS Office, Excel, and electronic health record systems) and be comfortable with core technology such as Zoom, WebEx, etc. Essential Duties and Responsibilities: Establish rapport with clients and accurately obtain background and demographic information to initiate BH services; Track all internal and external referrals and maintain correspondence with referral sources and clients during pre-admission period; Screen referrals for priority per OASAS or OMH guidelines; Conduct pre-release screenings for DOCCS and DOC as well as pre-and post-release housing screenings as needed; Conduct evidence-based screenings with clients to identify appropriate levels of care for treatment; Complete thorough documentation of screening results, preliminary diagnosis, level of care determination, and intake decision; Manage client schedules for the treatment services clinic in Accumedic and reconcile clinical schedules with claim volume; accurately enroll new clients into Caseworthy, conduct preliminary insurance checks, and complete intake and consent process; Facilitate weekly orientations for newly enrolled participants as needed; Conduct and perform data entry for GPRA and SAMHSA Cross-Site surveys/evaluations at intake, 6-month follow-up, and discharge, maintaining appropriate follow-up rates; Schedule initial health screenings with the RN; Participate in Multidisciplinary Team meetings (MDT), collaborating on client/counselor assignment; Screen participants at intake for appropriateness of referrals to other Fortune Society programs; Notify clients of cancelled appointments; Manage the board report process and other data analysis projects as requested by senior management; liaise with EQI as appropriate to complete projects; Answer main clinic number, manage faxes and mail for the Behavioral Health division; Other duties as assigned Qualifications Qualifications: A CASAC or CASAC-T is required; Additionally, a bachelor's degree, or high school diploma with commensurate experience in the field preferred; Minimum of 1 year of experience as an administrative assistant or coordinator in an outpatient clinic setting, preferably mental health and/or substance abuse related; Some work or internship experience with individuals experiencing psychiatric issues, trauma or incarceration a plus; Strong computer and organizational skills, including proficiency in Microsoft Office; Bilingual is a plus. We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus. Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Responsibilities

The Intake Coordinator will serve as the initial point of contact for clients, managing referrals, scheduling appointments, and performing administrative tasks. They will also conduct screenings and maintain documentation for Behavioral Health services.