The Intake Coordinator supports Clinic Manager/Department Head Clinical Director in identifying clients who are interested, available and suitable for Monarch House services. They are there to ensure that clinic hours are maintained by proactively preparing for service vacancies. The Monarch House Intake Coordinator is the initial point of contact and acts as a resource navigator for new clients and their caregiver. This involves welcoming and introducing the services of Monarch House to new clients, while helping them navigate their clinical assessment and treatment options while providing an engaging and positive client and caregiver experience.

• Receive and respond to referrals from various sources (online, phone calls, emails, etc.) across all departments
• log all new referrals accurately and efficiently
• Maintain all spreadsheets related to client intake (client call log, waitlists, etc.) and the Client Relations Management (CRM) system as applicable
• Receives and processes referrals accurately and efficiently, maximizing conversion rates from client intake to on-going service treatment, and according to operational priorities interact with staff, clients, caregivers, and other stakeholders in a fast-paced environment, with a high level of professionalism and confidentiality
• Establish and maintain external relationships with funding and referral sources as well as any other stakeholders (i.e., charities, advocacy groups, etc.)
• Provide all aspects of service coordination for new clients
• Responsible to be the primary point of contact for clients and caregivers throughout the intake process
• Ensures completion of service agreement/service contract/intake forms and all necessary paperwork (including required consents as applicable) and renewals; identify meetings required with external stakeholders and MH staff
• Monitor requests for service and identify new service opportunities

Here is what you will need to be successful:

• Minimum 1 year of experience in Customer Service, Scheduling and/or Coordination
• Legally authorized to work in Canada