Salary Details: The salary range for this position is CAD $34.68/Hr. - CAD $49.85/Hr. Job Summary:

EDUCATION & EXPERIENCE

• Bachelor’s degree in a relevant human services discipline.
• Three to five (3 to 5) years of recent, related public and client relations experience preferably in a health care setting, or an equivalent combination of education, training and experience.

KNOWLEDGE & ABILITIES

• Demonstrated ability to deal effectively with the public and staff in a courteous, tactful and diplomatic manner.
• A high degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
• Decision-making ability to appropriately triage all incoming complaints and inquiries from patients, families and staff.
• Demonstrated understanding of complaints management, the BC Patient Safety & Learning System (PSLS), quality improvement and clinical/medical terminology.
• Good working knowledge of software applications, including Word, PowerPoint and Excel.
• Demonstrated ability to work under pressure and meet deadlines.
• Demonstrated ability to function independently and organize work effectively.
• Physical ability to perform the duties of the position.
  Closing Statement:
  As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Please refer the Job description for details