Job SummaryCome work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for an Intake Coordinator to join the Patient Care Quality Office Team. Apply today to join our team!Please note that this position is full time in-office.As an Intake Coordinator, Patient Care Quality Office (PCQO) with Vancouver Coastal Health you will:

• Support Vancouver Coastal Health (VCH) in its focus on establishing and maintaining effective relationships with our patients/clients/residents.
• Receive all incoming complaints, concerns, inquiries and compliments both internal and external stakeholders to VCH and determines the type and urgency of complaint/inquiry received.
• Review and perform initial resolve, or may re-direct more complex complaints/concerns to a PCQO Liaison for follow up.
• Maintain the department’s system for tracking, analyzing and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS).
• Provide analytics support to the Regional Manager, Regional Director and PCQO Liaisons in the tracking, management, resolution and education of patient/client/resident issues.
• Work closely with all members of the PCQO team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, referring to them all client feedback issues with the potential for liability or other risks to VCH.

In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.Qualifications