Intake Coordinator QMHP - Multnomah Crisis & Treatment Center 209 at Telecare Corporation

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

32.69

Posted On

12 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Assessment, Critical Thinking, Communication, Organization, Trauma-Informed Care, Referral Management, Insurance Verification, Interdisciplinary Collaboration, Smartsheets, Excel

Industry

Mental Health Care

Description

Official job title is QMHP Must have current and valid QMHP though MHACBO: https://www.mhacbo.org/en/mentalhealth/qmhp-r/ Position is fully in-person; no hybrid, no work from home ABOUT THE PROGRAM Multnomah Crisis and Treatment Center (CATC) is a secure sub-acute Crisis Residential Treatment program serving adults experiencing acute mental health crises in a safe, recovery-focused environment. * 16-bed inpatient behavioral health facility * Open 24 hours a day, 7 days a week * Collaborative multidisciplinary treatment team * Recovery-centered and trauma-informed care model Service Areas Include: * Care Oregon clients in Clackamas, Washington, and Multnomah Counties * Uninsured, Medicare-only, or Open Card clients residing in Multnomah County * Trillium clients in Clackamas, Washington, and Multnomah Counties CATC provides comprehensive psychiatric stabilization and recovery support services through a team of peer specialists, clinicians, nurses, psychiatrists, and recovery professionals dedicated to helping residents move toward stability and long-term wellness. ABOUT THE ROLE As the Intake Coordinator (QMHP), you will play a critical role in the admissions and referral process for the program. You will serve as both the first point of contact for incoming residents and a trusted liaison for hospitals, clinics, outreach teams, and community referral partners. This role combines clinical judgment, relationship-building, organization, and compassionate engagement. Your work directly impacts how individuals begin their recovery journey and ensures residents are connected to the appropriate level of care quickly, safely, and respectfully. WHAT YOU’LL DO * Oversee and coordinate all referrals for the CATC program * Review clinical documentation and assess whether clients meet medical necessity criteria for admission * Collaborate with hospitals, Unity Center, walk-in clinics, outreach teams, and other referral partners * Ensure insurance verification and authorization requests are completed accurately and timely * Educate residents, guardians, and families about the intake process and available treatment options * Support guardians with intake paperwork and answer questions throughout the admissions process * Coordinate closely with the multidisciplinary treatment team regarding admissions timing and milieu considerations * Serve as a resource to staff regarding referral management best practices and workflows SCHEDULE Part-Time | 24 hours per week Preferred schedule: Monday, Wednesday, and Friday, 8:00am-4:30pm, Alternative scheduling may be discussed during interview COMPENSATION $26.46 – $32.69 per hour Compensation is based on experience, qualifications, and geographic location. WHAT WE’RE LOOKING FOR REQUIRED QUALIFICATIONS * Master’s degree in a behavioral science field such as psychology, counseling, social work, or related field leading to QMHP eligibility through Oregon MHACBO * Active MHACBO QMHP certification required https://www.mhacbo.org/en/mentalhealth/qmhp-r/ [https://www.mhacbo.org/en/mentalhealth/qmhp-r/] * Must be at least 18 years of age PREFERRED EXPERIENCE * Behavioral health referral review and level-of-care determination experience * Familiarity with Recovery and Rehabilitation philosophy * Experience working with Smartsheets and Excel * Experience supporting vocational, housing, or dual diagnosis services * Bilingual abilities are a plus SKILLS FOR SUCCESS * Strong clinical assessment and critical thinking skills * Excellent communication and organizational abilities * Ability to manage multiple referrals and competing priorities effectively * Compassionate, trauma-informed engagement style * Confidence collaborating with interdisciplinary teams and community partners WHY JOIN TELECARE? * Be part of a mission-driven organization focused on recovery and person-centered care * Work alongside passionate behavioral health professionals in a collaborative environment * Help individuals during some of the most critical moments in their recovery journey * Grow within an organization committed to equity, inclusion, and professional development EOE AA M/F/V/Disability May vary by location and position type. Full Job Description will be provided if selected for an interview. If the job posting references any sign-on bonus, internal applicants and applicants employed with Telecare within the previous 12 months are not eligible.

Responsibilities

Oversee and coordinate all referrals for the CATC program, assessing clinical documentation for medical necessity. Serve as the primary liaison between residents, families, and community referral partners to ensure safe and timely admissions.