ABOUT US

We Care Home Assistance is a trusted provider of home care services, helping individuals and families navigate the Medicaid program and receive quality care at home. We are growing rapidly and are looking for an organized, compassionate, and bilingual Intake Coordinator to join our team and support our mission.

POSITION SUMMARY

The Intake Coordinator is a vital member of our team, responsible for processing referrals and guiding patients through the intake and enrollment process for long-term home care services. You’ll serve as the first point of contact for many clients and play a key role in ensuring a smooth, compassionate, and professional experience for every family we assist.

QUALIFICATIONS

• Bilingual in English and Spanish (required)
• Proficiency with computers and CRM software (Zoho experience is a plus)
• Knowledge of Medicaid, Medicare, and insurance processes
• Understanding of regulations governing the home care industry
• Strong communication (written and verbal) and interpersonal skills
• Excellent customer service and problem-solving abilities
• Exceptional attention to detail and organizational skills
• Proven time management and deadline-driven approach
• Ability to work effectively in a fast-paced environment
• Team player with a positive and proactive attitude

• Process incoming referrals from Business Development, online leads, phone inquiries, and other sources.
• Contact prospective patients to educate them about our services and assist with Medicaid eligibility and family caregiver enrollment.
• Guide patients and families from initial referral through completion of enrollment.
• Deliver exceptional customer service and clear communication at every step.
• Conduct conference calls with clients and vendor partners regarding home care inquiries.
• Understand documentation requirements for various insurance types (Medicaid, Medicare, etc.).
• Accurately enter and manage client data using Zoho CRM.
• Utilize Zoho task management to maintain timely follow-ups.
• Promote and explain our programs and services clearly to clients and referral sources.
• Maintain strong relationships with Business Development Representatives, referral sources, and vendor contacts.
• Handle a high volume of phone and email communications with clients and partners.
• Support the intake department with additional tasks as needed.