Intake Coordinator - Weekends Coverage at Graham Healthcare Group

Warrendale, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Customer Service, Medical Terminology, Organizational Skills, Critical Thinking, Teamwork, Flexibility, Attention to Detail, Communication, Judgment, Multi-tasking, Proficiency in Microsoft Office, Home Care Software, Liaison Skills, Care Coordination, Documentation

Industry

Hospitals and Health Care

Description

Job Title Intake Coordinator - Weekends Coverage Location Warrendale, PA, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description PRIMARY DUTIES AND RESPONSIBILITIES: 1. Responsible for processing agency home health referrals in an accurate, timely manner, includes accurately completing data input and client information as listed on referral 2. Will complete basic diagnosis coding per referral information. 3. Coordinate care for homecare patients using the Welcome Call Script. 4. Ability to determine referrals that need clinical documentation from Clinical Intake/RNs 5. Work in collaboration with all members of the pod to ensure timely Starts of Care and Resumption of Care for all patients. 6. Report all non-admit patients to Assistant Clinical Manager 7. Ability to learn and retain medical terminology and protocols. 8. Serve as the liaison between company and patient/caregivers. 9. Track and follow up with all patients who are pending start of care. 10. Track and follow up with all patients who are currently in hospitals or facilities. 11. Coordinate with Liaisons/Sales Team on all patient refusals for care 12. Understand and can effectively explain all programs offered the company. 13. Attach and Scan referral packet and other patient documents 14. Email Clinical Field Staff Supervisor requests received for lab data collection and processing, current patient orders received via fax, Ecin 15. Email Clinical Intake when orders received via fax, Ecin for pending patients 16. Interact with referral sources and sales team regarding new referrals. 17. Covers intake coordinators for time off, call-ins etc. 18. All other duties as assigned by supervisor. QUALIFICATIONS: Education/Experience: • Associates Degree Preferred. • At least one (1) year of experience in home health preferred. • At least one (1) year of experience in a customer service capacity. • Proficient in Microsoft Office suite. • Must be able to use good and sound judgment. • Must be able to document accurately and appropriately. • Demonstrates patience, flexibility and a cooperative attitude. • Able to provide excellent customer service. • Able to effectively manage concurrent demands and multi-task. • Detail orientated. • Familiarity with medical terminology is preferred • Excellent organizational skills • Ability to work well in a team environment • Must have accurate data entry skills • Can work independently • Uses critical thinking skills • Proficient in Microsoft Office suite, CRM software, Home Care Home Base software NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. Graham Healthcare Group is an Equal Opportunity Employer Graham Healthcare Group The companies that comprise Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), include Residential Home Health and Hospice, Residential Healthcare Group, Allegheny Health Network-Healthcare @ Home, and Mary Free Bed at Home. Each company offers industry-leading care coordination, healthcare solutions, and clinical expertise with leading patient outcomes and satisfaction. Graham Healthcare Group is deeply committed to radically changing the home care model by putting patients and their families at the top of the paradigm, while enhancing the quality and consistency of healthcare in the most convenient and cost-effective setting possible: at home. California Worker Privacy Statement

Responsibilities

The Intake Coordinator is responsible for processing home health referrals accurately and timely, coordinating care for homecare patients, and serving as a liaison between the company and patients/caregivers. They also track and follow up with patients pending start of care and interact with referral sources.