GENERAL DESCRIPTION:

Jewish Family Services (JFSE) is a not-for-profit organization that has been serving the Edmonton community since the 1950s through a range of tailored programs. Our approach is client-centered, strength-based, inclusive, and based on Jewish values.
This position involves conducting intake calls with individuals aged 55 and older from diverse cultural backgrounds across Edmonton, as well as providing case management specifically for older adults within the Jewish community. A strong understanding of Jewish culture is considered an asset.
Strong communication skills, computer and Internet research skills, flexibility, excellent interpersonal skills, and the ability to work well independently and with the team are all required. Sensitivity to confidential matters and maintenance of confidential matters are essential.

QUALIFICATIONS:

· Background in a Human Services program (Psychology, Human Resource, Social Work, Nursing, Anthropology, Human Ecology, Education, etc.)
· Strong knowledge of Jewish culture
· Familiarity with current community resources and service networks is an asset

• Conduct client’s intake and triaging the cases
• Providing case management when required, which will include:
• developing service plan, and its implementation;
• facilitate client access to both JFSE and community resources;
• communicate with community agencies or partners and identify additional or alternative services to provide referrals and maximize assistance for clients;
• follow-up in a timely manner on their client activities and progress relevant to service plan;

1. advocate for the client inside and outside of the agency as requested.

• Maintain current and comprehensive knowledge of community resources through networking and community engagement, professional development
• Organize and manage client files, schedules, dates, and information
• Maintain client privacy and confidentiality during the entire process.
• Maintain client records and statistical data required by the agency to monitor the services being provided by the employee and fulfill the requirements for accountability imposed upon the agency by its funders and regulators.
• Participate in the staff and team meetings
• Proficiently use the phone, computers, copiers and scanners, fax machines and others to communicate and send documents to clients, colleagues, and other agencies.
• Proficiently use communication programs, such as Zoom and Google Meets for meetings with clients, colleagues, and other agencies.