Intake Manager at The Lisinski Law Firm

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

62400.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Leadership, Training, Coaching, Sales, Revenue Management, Expense Control, Process Improvement, KPI Tracking, Escalation Management, Negotiating, Time Management, Organization, Problem-Solving, Microsoft Office Suite, Case Management Software

Industry

Legal Services

Description

About the Role As our Intake Manager, you’ll own one of the most influential moments in the client journey: the first impression. You’ll lead a high energy bilingual team that transforms inquiries into committed clients, elevating every interaction with a true Red Carpet experience. This is your chance to build a powerhouse operation driven by data, fueled by coaching, and obsessed with delivering excellence. If you’re a strategic, people centered leader who loves improving processes, inspiring teams, and turning challenges into wins, this role puts you at the heart of the business. You’ll shape our Intake strategy, solve complex client needs, and create the kind of client experience that sets us apart and keeps them coming back. Your Key Contributions 1. Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for local office. 2. Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance. 3. Responsible for ensuring that all departmental goals including revenue, conversion goals, and client calls are handled and supported by the team. 4. Oversee and ensure appropriate training and development is being provided to team members. 5. Facilitate team meetings and 1:1’s with team members to review questions and share any process updates. 6. Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving processes. 7. Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members. 8. Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution. 9. Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services. 10. Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client. 11. Present sales, revenue and expenses reports and realistic forecasts to the management team. What Makes You a Great Fit 1. Bilingual (Spanish English) B2-C1 2. Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree. 3. Prior leadership experience is required 4. Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal 5. Must have excellent negotiating skills and ability to close deals with clients 6. Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate 7. Impeccable organizational skills and attention to detail 8. Strong analytical and problem-solving skills 9. Highly proficient with Microsoft Office Suite, DropBox, and Case Management or related software How You'll Benefit Compensation: $62,400 401k Match Medical, Dental, & Vision Insurance Options for Health Savings Account or Flexible Spending Account Dependent Care FSA Basic Life Insurance Voluntary Life & AD&D Disability Insurance Hospital Indemnity Insurance Employee Assistance Program Calm App Subscription Paid Time Off Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

Responsibilities

The Intake Manager will oversee the Intake team, developing a business plan covering sales, revenue, and expense controls while ensuring high performance through training and guidance. Key duties include meeting departmental goals, tracking KPIs, escalating complex client issues, and collaborating across departments to enhance the client experience.