Intake Navigator at Mahube-Otwa

Wadena, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

23.1

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Clerical Skills, Communication, Organization, Computer Literacy, Tact and Diplomacy, Multicultural Competence, Scheduling, Intake Processing, Application Processing, Confidentiality

Industry

Community Services

Description

Description Are you community minded and want to make a difference in your community? Are you customer service oriented and resourceful? Do you have a passion for helping others? If you answered yes to any of these questions, consider applying today! MAHUBE-OTWA is actively recruiting a service minded individual with a strong independent initiative and excellent computer skills to work as an Intake Navigator for our Housing/Family Resource Center programs. Your workdays will consist of processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. Eligible applicants will have strong organizational, clerical, data entry, computer and communication skills as well as the desire to work, and full-time availability. Experience in customer service, call center, sales support or service roles is desirable. Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required. Ability to adapt and be flexible in a transforming environment is a must. Experience working with diverse cultures strongly preferred. Go home each day knowing you made a difference! Pay: $22.35 - $23.10 Schedule: Non-Exempt, Day Shift, Monday – Friday, Full-Time Remote: No Location: Multiple Locations - Coverage of Wadena and Parkers Prairie communities Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more… Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities. EEO Statement: MAHUBE-OTWA will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. A COMPLETED AGENCY APPLICATION IS REQUIRED as well as 2 work related letters of reference. Please add references to your application or send separately to hr@mahube.org. Complete the application on our website WWW.MAHUBE.ORG/APPLY-NOW Requirements Qualifications include but are not limited to: HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and experience will be considered. The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical. Ability to apply common sense solutions in standardized situations. Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees. Good computer skills including working with email, Internet, data entry, computer files and databases. Basic Math and clerical skills. Strong independent initiative and ability to work effectively with limited supervision. Must be able to maintain privacy and confidentiality. Must have valid drivers’ license with ability to travel to locations within agency service area. DHS NetStudy clearance required.

Responsibilities

The Intake Navigator manages phone calls and walk-ins, schedules appointments, and completes intake applications for Housing and Family Resource Center programs. They provide direct services to clients and households to help them achieve self-sufficiency.