Employment Type: Permanent Full Time
Location: Penrith Community Health Centre
Position Classification: Welfare Officer Non-Graduate Grade 1/2
Remuneration: $62,480.00 - $83,018.00 per annum
Hours Per Week: 38
Requisition ID: REQ601537
Application Close: 10/09/2025
With CORE Values of Collaboration, Openness, Respect and Empowerment
working with us will ensure your professional life is provided every opportunity to succeed
and develop in your chosen career role.

ABOUT US

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.
The Primary Care and Community Health Unit consists of 9 centers that provide a range of services for children, young people and their families, adults, older people and their carers. Our services range from health promotion, prevention and early detection through to assessment, treatment and continuing care. Our staff work in partnership with schools, GPs, hospitals, non-government agencies and other organisations to provide care across our centers, in people’s homes, other community venues as well as virtual care (telehealth).
Join a team that makes a meaningful difference every day. The Central Intake Service (CIS) plays a vital role in supporting the health and wellbeing of our community by managing the initial triage and registration for a range of clinical services across Primary Care and Community Health. This includes facilitating referrals into both the Community Health Care stream and the Child, Family and Priority Populations stream, ensuring individuals and families are connected to the care they need.
We are seeking a compassionate and highly organised Intake Officer to be the first point of contact for those reaching out for support. In this welfare focused role, you’ll handle referrals from both the public and professional networks, providing a warm, empathetic response while navigating service eligibility. Where individuals may not meet criteria, you’ll ensure they are guided toward alternative pathways, maintaining dignity and respect throughout the process.
If you’re someone who thrives in a fast-paced environment, values human connection, and wants to contribute to a service that truly matters, we’d love to hear from you.

• Minimum of a Certificate IV or Diploma in Welfare Work (or similar).
• Demonstrated recent experience performing in a welfare role
• Demonstrated experience using IT systems and client registration systems. Desirable to have experiencing using EMR/ Cerner and IPM
• Effective verbal, written and interpersonal communications skills. Experience writing a clinical note including ongoing plan that is clear and logical. Desirable to have experiencing using the ISBAR framework
• Demonstrated experience assisting vulnerable members of the public. This includes navigating referral systems, provide an empathetic response, and provide referral options
• Demonstrated ability to work independently and within a team
• Commitment to ongoing professional development, quality improvement and WH&S responsibilities
• Demonstrated ability to apply clinical judgement & triage skills in circumstances surrounding but not exclusive to suicidal and or distressed individuals, domestic violence & child protection issues.
  Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.