Intake & Portfolio Program Manager at CHIME FINANCIAL INC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

144000.0

Posted On

26 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Operations, Process Governance, Jira Administration, Workflow Design, Automation Tools, AI Solutions, Communication Skills, Stakeholder Management, Detail-Oriented, Problem Solving, Continuous Improvement, Documentation, Training, Knowledge Resources, Feedback Gathering

Industry

Financial Services

Description

About the role As the Intake, Portfolio & Automation Program Manager, you will oversee the health of Chime’s Portfolio Management program and its associated processes within the Operations and Member Experience (OMX) organization. This role blends program management with technical expertise — ensuring our intake system runs smoothly while also driving innovation through Jira, automation, and AI. This role sits within our Internal Operations Team, which is part of OMX’s Enterprise Project Management Office function. You’ll partner closely with OMX’s cross-functional teams to streamline workflows, maintain operational discipline, and introduce technology-driven solutions that improve efficiency and scalability across the organization. We are looking for a self-starter, change agent, and exceptional problem solver with a demonstrated track record of optimizing intake and reporting processes while scaling automation solutions across complex organizations. This role requires an experienced program manager who thrives in a fast-moving organization using efficient processes, creative ideas, technology and automation, and quick iteration to make a significant impact. The base salary offered for this role and level of experience will begin at $103,680 and go up to $144,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher depending on your location, skills, qualifications, and experience. In this role, you can expect to Lead intake and portfolio governance Manage and optimize the process for submitting, reviewing, and approving project requests within Jira, ensuring transparency and alignment with stakeholders. Provide oversight for a portfolio of programs and projects, ensuring alignment with business priorities. Maintain the portfolio as a reliable source of truth for planning, prioritization, and reporting. Track and communicate reports and insights to keep leaders informed of operational health and emerging trends. Drive automation and AI innovation Analyze workflows to identify opportunities for automation and efficiency gains. Build and optimize Jira workflows, AI bots, and other automated solutions to streamline project management. Partner with teams to design solutions that reduce manual effort,accelerate delivery, and enhance the user experience. Establish best practices and enable self-sustaining automation capabilities across the organization. Champion continuous improvement Enhance intake, portfolio, and reporting processes in collaboration with IT Engineering Create and maintain clear documentation, training, and knowledge resources. Gather stakeholder feedback to drive ongoing innovation in programs, tools, and automation. To thrive in this role, you have 5+ years of experience in program management, operations, or process governance. Strong proficiency in Jira administration, including workflow design, configuration (workflows, issue types, permissions), custom reporting, dashboards, and JQL queries. Experience with automation tools and/or AI-driven solutions in an operational context. Exceptional communication skills and proven ability to manage complex stakeholder relationships, driving cross-functional alignment from technical teams to senior leadership. Highly organized, detail-oriented, and comfortable balancing competing priorities. A growth mindset and passion for improving processes through innovation. #LI-Remote #LI-EI1 A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.** 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute** 💰 Competitive salary based on experience** ✨ 401k match** plus great medical, dental, vision, life, and disability benefits 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off** 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!** 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress** **Perks also available to Chime Interns. We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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Responsibilities

Lead the intake and portfolio governance processes while managing project requests within Jira. Drive automation and AI innovation to enhance operational efficiency and streamline workflows.