Intake Representative - Bilingual at Outsourcing Advantage

Santiago de los Caballeros, Santiago, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Proficiency, Spanish Language, English Language, Client Assessment, Intake Processing, Customer Service, Documentation Management, Healthcare Coordination, Referral Management, Computer Proficiency, Office Software, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description

Outsourcing Advantage is seeking an Intake Representative, who will play a critical role in ensuring a seamless experience for clients seeking homecare services. Your efforts will directly impact the company's growth and reputation by facilitating timely and accurate intake processes. Key responsibilities include: Respond promptly and professionally to client inquiries via phone, email, and in person regarding homecare services Conduct initial client assessments to determine eligibility and needs Manage end-to-end intake processing for HHA, MLTC, HMO, NHTD, and PDN services Collect, verify, and maintain accurate client documentation, including medical history, insurance, and service preferences Coordinate communication and follow-ups with clients and families throughout the intake process Provide referral status updates to internal marketing teams Resolve client issues and escalate complex cases as needed Support community outreach and relationship-building with referral sources Drive referrals through the intake pipeline to secure timely authorizations and convert cases to active services, contributing to monthly growth goals Experience in a customer-facing role handling inquiries via phone and email Working proficiency with general computer and office software tools Experience in healthcare or homecare services environments preferred Experience communicating with clients and/or families to gather information and coordinate follow-ups Bilingual proficiency in Spanish and English Opportunity to work on diverse and exciting projects. Supportive and collaborative work environment. Weekly payments. Weekly Incentives based on performance Weekends off. Hiring Bonus Growth Opportunities Referral Bonus National holidays pay double the hourly rate US Holidays Off when applicable Best work environment in Santiago Morning shift available. Back-office positions

Responsibilities

Manage the end-to-end intake process for homecare services, including conducting initial client assessments and verifying documentation. Coordinate communication between clients, families, and internal teams to secure authorizations and drive growth goals.