Intake Representative at Mid-Cities Medical

Redlands, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data entry, Call center operations, Communication, Multitasking, Time management, Medical terminology, Patient records management, 10-key, Microsoft Excel, Brightree, Apachetta, Customer service, Care coordination, Problem solving

Industry

Medical Equipment Manufacturing

Description

Description Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans. Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Essential Duties and Responsibilities: Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. Processing order entries, up to 100 per day. Coordinate with various branches for remote printing. Must be flexible between duties and on-the-job tasks. Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies. Document patient records accordingly (e.g., missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity. Assisting other departments with patient prescription and routing corrections. Shift: 8a - 5pm (On site) Education and Skills: Brightree, Apachetta, or other windows based medical software preferred. Advanced data entry skills, 10-Key Type 35 WPM MS Excel – intermediate level (resizing columns/rows, basic formulas etc.) Advance phone and communication skills Multitasking is essential, you must be able to communicate effectively while document processes. Resolve issues with VA or a similar entity as needed. Effectively uses time management skills. Benefits: Hours M-F 8-5 p.m. Weekends may be needed in an emergency. 401K with 2% matching Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage) Paid Holidays Paid Time Off & Sick Time Discretionary Employee Bonus Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Requirements Must be legally able to work in the United States. High School Diploma or higher education Must be able to understand and speak English fluently. Spanish is a plus. Experience in a medical office, DME, or hospital. Ability to process written and oral communication from various sources.

Responsibilities

Process high volumes of inbound and outbound calls while managing order entries for medical equipment. Coordinate with various branches and maintain accurate patient records to ensure high-quality service for veterans.